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This article starts with a nice anecdote about being dismissive about what someone else is saying ends up hurting you. It also provides a nice structure, POWER, for organizing consulting meetings. POWER stands for Prepare, Open, Work, End, and Reflect. This article was a basis for some of the content in an interesting webinar on consulting.
Douglas Zahn. How to be more effective in your professional life. Amstat News, September 2009. Available at http://magazine.amstat.org/blog/2009/09/01/heartofastatcareersept09/.